Jaksta

I have been using Jaksta Media Recorder for a long time now. I have just updated my Jaksta Media Recorder 2022 to the latest (2023.5.8.1), and my when I enter the activation key, I receive an error message "key is invalid". I have checked, and I have definitely entered the key details correctly.

I would be grateful for your assistance in activating the updated version.

Also, I now have three separate versions of Jaksta Media Recorder on my system (7, 2022 and 2023). Once I have properly activated JMR 2023, can I safely uninstall the previous versions without causing problems with JMR 2023?

Charlie Lacey, I have installed the 2022 version posted by Patricia and everything works fine. Thank you very much, now I hope the jaksta people can fix the problem for version 2023. 

Same problem here 2023 version will not license. Also have a ticket open for over a month on another issue. Not very good tech support on  this product any more. 

What surprises me more than anything is that there is absolutely no response from the Jaksta team. I mean, I think any of us will totally understand if they made a mistake and said: "Guys, we messed up, this version messes up the license, please wait and give us some time to release a fixed version", and that would be the end of it.

But instead.... there is total silence. No announcement on the forum, no response to support emails, nothing.....

I guess I should be happy to know I am not the only one with the license key issue, so it is not just me....

I am less enthused than @Maarten Andriessen that I am not the only one facing this issue.   I have also noticed that the 2023 update doesn't remove the 2022 software, so I manually uninstalled it. I also have the further issue that even tho I installed the most recent update v 2023.5.10.2, but when I launch JMR, it tells me I have v 2023.5.8.1 installed.  It has had this behavior for the last 2 version upgrades.  It also told me when I upgraded to v 2023.5.8.1 that I needed to re-register, however when I closed the program and opened it again, I did not get the message and my Activation Key was correctly listed in the software.

I am disheartened that so many people have raised a ticket with support without any response.  I emailed support@ yesterday and raised a proper ticket on the site today.  But I guess I shouldn't expect any miracles with getting a response..

I am current cleaning up my registry after uninstalling the software.  It seems there is alot of cruft left over for v7 v2022 and v2023. I have versions of JMR and JVC back to 7.0.0.46.  I'll probably hold out until the beginning of next week and reinstall a prior version and see if my activation key works.

Here's to hoping!!!

Have you tried reinstalling MR-2022.3.13.0?

I've had the same problem that many of you have had with the JMR-2023 Update  - it won't recopgnize my license key.

On 05-05-2023 I received an email from Jaksta support:

Your activation code will remain valid for all future versions of Jaksta for Windows.

Therfore, no new license should be necessary.

The following steps worked for me to reinstall JMR-2022.3.13.0 for Windows after the JMR-2023 update failure.

PLEASE NOTE: Thhis assumes you have a copy of JMR-2022.3.13.0.exe

1.  Completeley uninstall JMR-2023.  i used  Geek Uninstaller to do this.

      a) JMR-2023 has 3 components; NPcap, NetMonitor, and JMR-2023.  I uninstalled NeMonitor and NPCap first, then JMR-2023.

2.  If you still have JMR-2022.3.13.0 installed, try it.  If it works, great.  If not, proceed to step 3.

3.  Completeley uninstall JMR-2022.3.13.0 (see step 1, Geek Uninstaller)

4.  Reboot, then reinstall JMR-2022.3.13.0 (if you have it).

This procedure recovered JMR-2022.3.13.0, and my old license key worked.  Until they get JMR-2023 fixed, I suggest you go to the "Get Support" tab in JMR-2022 and set "Check for new version on start" to OFF.

Hope this helps.

From John R. Smith @ 16 May 2023 00:05

Have you tried reinstalling JMR-2022.3.13.0?

I've had the same problem that many of you have had with the JMR-2023 Update  - it won't recopgnize my license key.

On 05-05-2023 I received an email from Jaksta support:

Your activation code will remain valid for all future versions of Jaksta for Windows.

Therfore, no new license should be necessary.

The following steps worked for me to reinstall JMR-2022.3.13.0 for Windows after the JMR-2023 update failure.

PLEASE NOTE: Thhis assumes you have a copy of JMR-2022.3.13.0.exe

1.  Completeley uninstall JMR-2023.  i used  Geek Uninstaller to do this.

      a) JMR-2023 has 3 components; NPcap, NetMonitor, and JMR-2023.  I uninstalled NeMonitor and NPCap first, then JMR-2023.

2.  If you still have JMR-2022.3.13.0 installed, try it.  If it works, great.  If not, proceed to step 3.

3.  Completeley uninstall JMR-2022.3.13.0 (see step 1, Geek Uninstaller)

4.  Reboot, then reinstall JMR-2022.3.13.0 (if you have it).

This procedure recovered JMR-2022.3.13.0, and my old license key worked.  Until they get JMR-2023 fixed, I suggest you go to the "Get Support" tab in JMR-2022 and set "Check for new version on start" to OFF.

Hope this helps.

Same here, luckily v2022  still on my PC. They cant be going to the wall if they just released a new version can they?

Same here. Tried installing JMR-2023, required new license key. I, too, did not remove the previous version so at least it's still working. Please fix this! There are so many monitors broken right now, we need an updated version that works!

I tried JMR-2023.5.10.2 today.  2022 license key still doesn't work.

I also tried the JMR 2023.5.10.2 upgrade today and my registration key is still invalid. Has anyone else noticed that this is now installing into the Program Files (x86)\Applian LLC directory instead of Program Files (x86)\Jaksta Technologies> I'm gonna ping Applian to see if they have any insight.

Yes, that's really true and since I'm also a Replay Capture Suite user since 2012, I did make a search on the new upgrade Replay Capture Suite 2023 and I find out that the new licence mode working is now on a anually base. I say this because I suspect that Jaksta is now trying to implement this type of licencement. None of my various licence keys work on the new upgraded versions, be it from Applian Technologies, be it from Jaksta Technologies Pty Ltd, and I should say that have already payed several licences key all over this time.

When I say on a anually base, above, I mean that a full year is the only upgrade period available to the user. To continue his upgrades he needs to pay another full year.

Has anyone heard ANYTHING from Jaksta, or have they gone completely silent on this issue?