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Activation Code Invalid

I have been using Jaksta Media Recorder for a long time now. I have just updated my Jaksta Media Recorder 2022 to the latest (2023.5.8.1), and my when I enter the activation key, I receive an error message "key is invalid". I have checked, and I have definitely entered the key details correctly.


I would be grateful for your assistance in activating the updated version.


Also, I now have three separate versions of Jaksta Media Recorder on my system (7, 2022 and 2023). Once I have properly activated JMR 2023, can I safely uninstall the previous versions without causing problems with JMR 2023?






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Author: Jerome Stern
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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43 CommentsSorted by Oldest First

Having the exact same issue.  Key not valid in newest update, and multiple old versions present on disk.

Same problem here, license key is no longer valid.

Same problem




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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Same issue here, I have raised a ticket on 12th May and although it's status is shown as in progress I have had no reply as yet.




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Author: Kevin Ramage
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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The JMR download page still makes the claim that existing licence holders are entitled to access all the features of JMR2023. I have used JMR for well over ten years, ever since the days of JMR6. I have never encountered a problem with the software and any issues arising from websites changing their protocols have always been dealt with by extraction engine updates. So this silence in the face of so many users experiencing difficulties is not in keeping with the way Jaksta have behaved in the past. Let's hope that this is just a blip.


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Author: Charlie Lacey
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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I have the same issue. I contacted support on the 10th of May, but there is no response for 6 days.

Luckily, it did leave the 2022 version installed, and I did not un-install it..... the 2022 version still works normally, except it gives the message that the 2023 version is available.

Is there a possibility to get an earlier version?




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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Marcos... on your computer go to "this PC" and click on your downloads list. Chances are you will see the links to previous versions of Jaksta which will enable you to return to the earlier version. Before you do, check out the thread "Reinstall Jaksta 2022" on this forum and follow the steps that have been kindly explained by another contributor. JMR2023 seems to have corrupted some DVR components so the uninstalling of this version is important before reinstalling the earlier version.


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Author: Charlie Lacey
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Charlie Lacey thank you, unfortunately I have deleted all previous downloads




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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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If your system is set to "create a restore point" when downloading windows updates, you may be able to take your computer back to a point before JMR2023 was installed. Go to control panel, system status, system recovery. Look at the screens carefully and you will be able to discover what programmes will be affected if you run the restore. This process does not change any of your files or documents. Only proceed if you are happy to do so.


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Author: Charlie Lacey
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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This is part of an email I received from Applian Technologies Customer Service on 05-05-2023:


Your activation code will remain valid for all future versions of Jaksta for Windows.


This refers to my JMR 2022 license.  So WHAT IS GOING ON WITH JMR 2023?




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Author: John R. Smith
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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this computer is new and I do not have jaskta in included in the system restore point. What surprises me a lot is that I have no response from the company, do you know of any alternative that works like Jaksta?




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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Sadly the file   JMR 2022.3.13.0.exe   is too large to attach.  If you look at the thread "JMR 2023.5.8.1 update failed" started by Patricia you will find that she has linked the old version - and this may be useful to you if it works.


There may be other alternatives out there but I have never had to look as JMR has always been so reliable, it also does everything and the licence doesn't expire after six months or have to be purchased every year  as many other software companies do.


I am sure Jaksta will get this sorted in due course.




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Author: Charlie Lacey
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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Thanks Charlie Lacey, now I can uninstall 2023 and install 2022. I hope it works for me




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Author: Marcos de Miguel
Created At: 2023-05-11T13:14:49+08:00
Updated At: 2023-05-20T01:08:50+08:00
Views: 409
Votes: 3
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