Jaksta

I have been using Jaksta Media Recorder for a long time now. I have just updated my Jaksta Media Recorder 2022 to the latest (2023.5.8.1), and my when I enter the activation key, I receive an error message "key is invalid". I have checked, and I have definitely entered the key details correctly.

I would be grateful for your assistance in activating the updated version.

Also, I now have three separate versions of Jaksta Media Recorder on my system (7, 2022 and 2023). Once I have properly activated JMR 2023, can I safely uninstall the previous versions without causing problems with JMR 2023?

Same here. Tried installing JMR-2023, required new license key. I, too, did not remove the previous version so at least it's still working. Please fix this! There are so many monitors broken right now, we need an updated version that works!

I tried JMR-2023.5.10.2 today.  2022 license key still doesn't work.

I also tried the JMR 2023.5.10.2 upgrade today and my registration key is still invalid. Has anyone else noticed that this is now installing into the Program Files (x86)\Applian LLC directory instead of Program Files (x86)\Jaksta Technologies> I'm gonna ping Applian to see if they have any insight.

Yes, that's really true and since I'm also a Replay Capture Suite user since 2012, I did make a search on the new upgrade Replay Capture Suite 2023 and I find out that the new licence mode working is now on a anually base. I say this because I suspect that Jaksta is now trying to implement this type of licencement. None of my various licence keys work on the new upgraded versions, be it from Applian Technologies, be it from Jaksta Technologies Pty Ltd, and I should say that have already payed several licences key all over this time.

When I say on a anually base, above, I mean that a full year is the only upgrade period available to the user. To continue his upgrades he needs to pay another full year.

Has anyone heard ANYTHING from Jaksta, or have they gone completely silent on this issue?

I tried to email support directly and got an error message back saying the email address I sent to was "not found". And yet someone keeps putting out upgrades to JMR?

Their HQ is in Australia; does anyone local to them want to give them a call?

Still the same not working licence issue with this new version JMR-2023.5.19.4: I still get an invalid key licence.

They (Jaksta) definitlly change the existing licence contract with the introduction of the new 2023 version, resetting all working lincences and making them useless with these new 2023 version. It's unbelivable!

I agree if they change the license model they should make both versions available and not prompt each time you open the old app Bare minium they should provide a clear indication on the download page that you will not be able to license the new version withyour old license. 

I have had another issue that has been open without response for over a month and they have not responded to this issue so I doubt I will re-license under the new model. It appears customer support no longer exists.