I have been using Jaksta Media Recorder for a long time now. I have just updated my Jaksta Media Recorder 2022 to the latest (2023.5.8.1), and my when I enter the activation key, I receive an error message "key is invalid". I have checked, and I have definitely entered the key details correctly.
I would be grateful for your assistance in activating the updated version.
Also, I now have three separate versions of Jaksta Media Recorder on my system (7, 2022 and 2023). Once I have properly activated JMR 2023, can I safely uninstall the previous versions without causing problems with JMR 2023?
Having the exact same issue. Key not valid in newest update, and multiple old versions present on disk.
Same problem here, license key is no longer valid.
Same issue here, I have raised a ticket on 12th May and although it's status is shown as in progress I have had no reply as yet.
I have the same issue. I contacted support on the 10th of May, but there is no response for 6 days.
Luckily, it did leave the 2022 version installed, and I did not un-install it..... the 2022 version still works normally, except it gives the message that the 2023 version is available.
Is there a possibility to get an earlier version?
Charlie Lacey thank you, unfortunately I have deleted all previous downloads
This is part of an email I received from Applian Technologies Customer Service on 05-05-2023:
Your activation code will remain valid for all future
versions of Jaksta for Windows.
This refers to my JMR 2022 license. So WHAT IS GOING ON WITH JMR 2023?
this computer is new and I do not have jaskta in included in the system restore point. What surprises me a lot is that I have no response from the company, do you know of any alternative that works like Jaksta?
Sadly the file JMR 2022.3.13.0.exe is too large to attach. If you look at the thread "JMR 2023.5.8.1 update failed" started by Patricia you will find that she has linked the old version - and this may be useful to you if it works.
There may be other alternatives out there but I have never had to look as JMR has always been so reliable, it also does everything and the licence doesn't expire after six months or have to be purchased every year as many other software companies do.
I am sure Jaksta will get this sorted in due course.
Thanks Charlie Lacey, now I can uninstall 2023 and install 2022. I hope it works for me