Jaksta

Tried uninstalling the old version with AppZapper and installed the beta-version after restarting my MacBook Pro. Nothing helps. No youtube clip allows to be downloaded and gives an error. Jaksta Media Recorder has become totally useless. The message I get you see in the attachment.

It's so annoying.

Liam- I followed your email suggestion to start a new thread re v.3.0.2 download, but in short, it works well for me. See that post for full details. Thanks, Don

Hi Liam,

I installed the new beta version and it seems to work. The downloads are pretty slow, but that is not necessary caused by Jaksta. Need some time to figure that out. I'll let you know about the progress.

Thanks.

I commented 4 days ago and finally had time to try Jaksta Media Recorder again. No luck-same problem I had before. Running Monterey 12.2.1 and Jaksta 3.0.2 and it starts download and then all of a sudden the remaining time goes up and up and finally quits downloading. This was from YouTube and tried something from Facebook also.

Most interesting though is I opened my MacBook Air which is running 10.13.6 and Jaksta 2.2.6 and was able to download from YouTube and Facebook.

Hi Liam,

in the meanwhile I deleted the old version of Jaksta Media Recorder and installed the Beta again, but the same problem during the installation process: Installation failed. The installation failed due to an error. Contact to the manufacturer of the software.

I hope there will be a solution soon.

Regards, Walter

Hi,

I had the same issue like others regarding blocking pages. I've downloaded beta version 3.0.2_307. The issue with blocking page is gone, but I'm not able to download youtube video when manually put the link into tool. When I switch to on automatic detection of video - it works. But it takes a years to download the file. In past it was very fast.

Any hint? 

Thanks. 

Hi Liam,

 I will not post the log file. Can you send me an email address

 where I can sent the log file? 

Thanks.

1. Open Jaksta Media Recorder
2. Go to Preferences > General > Find Log File
   • This will open a Finder window that needs to remain open for the remainder of the process
3. Quit Jaksta Media Recorder
4. Delete the log file in the Finder window
5. Reopen Jaksta Media Recorder
   • This will automatically generate a new log file in the Finder window
6. Attempt to use Jaksta Media Recorder under the circumstances that result in an issue
7. Quit Jaksta Media Recorder once it fails and/or the error is reproduced
8. Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

Hi Liam,

the new Beta works fine now.

The only problem still is, that Jaksta Media Recorder can’t download videos from a website that needs a username and password to enter. If I key in those data, the video plays in the browser window, but Jaksta Media Recorder can’t download it.

Thank you for your support,

Walter

I just tried the new beta installer and the Media Recorder now works with all browsers. Thanks