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Jaksta Meda Recorder doesn't work anymore

Tried uninstalling the old version with AppZapper and installed the beta-version after restarting my MacBook Pro. Nothing helps. No youtube clip allows to be downloaded and gives an error. Jaksta Media Recorder has become totally useless. The message I get you see in the attachment.

It's so annoying.





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Author: Gert Schreuder
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Radin,


You can send the log to: support@jaksta.com


Regards

Liam

Jaksta Support




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Author: Liam
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Liam,


 I will not post the log file. Can you send me an email address

 where I can sent the log file? 


Thanks.






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Author: Rajaraja
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Radin,


It would be good if you could generate and send us a clean log file.


Do the following to generate a clean log file:
  1. Open Jaksta Media Recorder
  2. Go to Preferences > General > Find Log File
    • This will open a Finder window that needs to remain open for the remainder of the process
  3. Quit Jaksta Media Recorder
  4. Delete the log file in the Finder window
  5. Reopen Jaksta Media Recorder
    • This will automatically generate a new log file in the Finder window
  6. Attempt to use Jaksta Media Recorder under the circumstances that result in an issue
  7. Quit Jaksta Media Recorder once it fails and/or the error is reproduced
  8. Source the new log file in the Finder window and then attach it to your reply (don't copy and paste the code in it - send the file itself)


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi,


I had the same issue like others regarding blocking pages. I've downloaded beta version 3.0.2_307. The issue with blocking page is gone, but I'm not able to download youtube video when manually put the link into tool. When I switch to on automatic detection of video - it works. But it takes a years to download the file. In past it was very fast.


Any hint? 


Thanks. 




--- Import ---
Author: Rajaraja
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Walter,


Have you tried using any different browsers to capture from the site that requires a login? This often resolves failed capture issues.


If you'd like us to test it then you are welcome to supply your login details privately to support@jaksta.com, along with a link to the problem video.


Regards

Liam

Jaksta Support






--- Import ---
Author: Liam
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Liam,


the new Beta works fine now.

The only problem still is, that Jaksta Media Recorder can’t download videos from a website that needs a username and password to enter. If I key in those data, the video plays in the browser window, but Jaksta Media Recorder can’t download it.


Thank you for your support,

Walter




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Author: Walter Hessler
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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I just tried the new beta installer and the Media Recorder now works with all browsers. Thanks




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Author: Eugenepc
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Walter,


Can you please try doing the installation again using the same instruction I provided previously, except use this link to download the installer for a new beta: https://download.shedworx.com/jaksta/beta/3.0.2_303/JakstaMediaRecorder.pkg


We are hoping the installation issue will be resolved. Please let me know how you go.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Liam,


in the meanwhile I deleted the old version of Jaksta Media Recorder and installed the Beta again, but the same problem during the installation process: Installation failed. The installation failed due to an error. Contact to the manufacturer of the software.

I hope there will be a solution soon.

Regards, Walter




--- Import ---
Author: Walter Hessler
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Richard,


In a new forum post, could you please provide us with a link to some problem YouTube videos that you are experiencing this issue with, so that we can test them ourselves?


A clean log file would also be helpful. You can find instructions on how to generate one here: https://www.jaksta.com/support/mac/technical/jaksta-media-recorder/how-to-generate-a-clean-log-file-6000009509


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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I commented 4 days ago and finally had time to try Jaksta Media Recorder again. No luck-same problem I had before. Running Monterey 12.2.1 and Jaksta 3.0.2 and it starts download and then all of a sudden the remaining time goes up and up and finally quits downloading. This was from YouTube and tried something from Facebook also.

Most interesting though is I opened my MacBook Air which is running 10.13.6 and Jaksta 2.2.6 and was able to download from YouTube and Facebook.





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Author: Richard Williams
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Gert,


Thanks for letting me know and please do tel us if you encounter any issues.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Liam,

I installed the new beta version and it seems to work. The downloads are pretty slow, but that is not necessary caused by Jaksta. Need some time to figure that out. I'll let you know about the progress.

Thanks.




--- Import ---
Author: Gert Schreuder
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Liam- I followed your email suggestion to start a new thread re v.3.0.2 download, but in short, it works well for me. See that post for full details. Thanks, Don




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Author: Don Wiur
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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Hi Liam, yes I deleted it and downloaded it for a second time but the result was the same. Kind regards, Walter


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Author: Walter Hessler
Created At: 2022-01-31T15:12:19+08:00
Updated At: 2022-01-31T15:12:19+08:00
Views: 113
Votes: 0
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