Sorry about the delay. I missed your response.
To me it looks like your school is using a Management Point to configure its proxy because I can see calls to http://10.1.1.104:80/SMS_MP/.sms_aut?MPLIST1&CSD and then there is no traffic after that which to me means the traffic is being redirected to a proxy on your internal network somewhere.
I did ask about this possibility earlier on and your IT person said no you didnt have a proxy.
I could be completely wrong, but please ask your IT staff again as there is definitely some traffic to a management point.
We just need to know what the port the proxy is on and then we can work from there.
Hi, I spoke to one of our IT techs and we don't have a proxy. He asked is there a link to a free trial or something so he can test it out and play with it on his computer? We're in two different buildings across town so it would be easier for him to have it on his computer so he can try and figure out if something is blocking it.
The trail can be downloaded from https://www.jaksta.com/download/windows/jaksta-media-recorder
Get him to contact me directly via support AT systemic.com.au and mention this ticket and Ill liaise with him via email.
Hi, it's me again. Our technology department sent you an email to the above email address you left - systemic.com.au to try and figure out why we've never been able to get Jaksta to work on my work computer.
His name is Aaron Crawford. Can you please email him: [email protected]
He left you an email and has never gotten a response.
Hello support. I have 7.0.1.34 trial version installed to troubleshoot this issue for Liz. Settings are currently at default. How can I help get this issue resolved?
The last logs Liz sent showed the proxy internal to JMR was not receiving traffic at all. The proxy is used to detect media streamed over https such as thv11 is doing.
The proxy is automatically created and is attached to the DefaultLAN connectiod
Settings > Internet Downloads > Monitor HTTPS/SSL must be on. Her logs showed this was on and connected via the DefaultLAN connectiod. This can be changed via Settings > Internet Downloads > Dial Up VPN Connection if she has a different setup on her machine.
We need to work out why her machine is not picking up the system proxy change to redirect https traffic to JMR or why firefox is not picking up the proxy (it can be manual or use the system proxy). Her logs do not show another system proxy configured (JMR would route through this if it was). There is a traffic to a management point which might be providing proxy info.
Is this just an issue with her machine or is it all machines on your school network?
Here are the details on how to get debug logs: https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063
For thv11, switch debug on first, then AUTO mode must be on, and then open your browser (use chrome if you can) and go to the thv11 page hosting the video. If JMR doesnt pick it up do a hard fresh (load) of the page so if the video is playing from the cache it is requested again (Shift-Refresh or F5). If it still doesnt pick it up, please attach the logs.
Tested this on my own PC (Windows 10, Chrome 70.0.3538.110) to no avail using Chrome. Also tried this with all network policies removed last week.
This week I took the new Jaksta update and I was able to capture a video with Firefox. I will be testing this on her PC when she is available. I've attached a log from using Chrome to see if you might know why it isn't working in Chrome as that is the browser she primarily uses.
The attached logs contain 45 seconds of data and show no traffic to the proxy and *minimal* traffic to/from the network adapter (Intel(R) Dual Band Wireless-AC 8265) you have winpcap monitoring - the only traffic is to ya-in-f102.1e100.net which is a google domain. Much less traffic that what we would normally expect to see in 45 seconds. You can change the adapter on Settings > Internet Downloads.
I can see in the logs that Intel(R) Dual Band Wireless-AC 8265 is enabled for both ipv4 and ipv6. Have you limited ipv4 on your network?
Please ensure debug is on before you open the page hosting the video or do a hard refresh on it.
Attached are two logs. One in chrome (not working) one in firefox (working). I hard refreshed chrome during that take.
The chrome log shows no HTTPS traffic being routed to JMR's internal proxy. Something is still stopping that from happening. JMR sets the system proxy and chrome should be automatically detecting this change.
Support Migration
Hi,
I just purchased the Jaksta Media Recorder for Windows and I keep getting errors. What am I doing wrong? I know the links work because my co-worker tested it on his MAC and it works fine. Why is it not working on Windows?
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Author: Liz Massey
Created At: 2018-03-10T05:41:27+08:00
Updated At: 2018-09-19T21:06:36+08:00
Views: 164
Votes: 0
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