Jaksta

Hi,

I just purchased the Jaksta Media Recorder for Windows and I keep getting errors. What am I doing wrong? I know the links work because my co-worker tested it on his MAC and it works fine. Why is it not working on Windows?

Close Jaksta

In Chrome can you please screen shot the following for me.

1. Gotto chrome://settings/

2. Click Advanced which is at the bottom of the page

3. In the System box click "Open proxy settings"

4. Click LAN Settings

Screenshot the Local Area Network (LAN) Settings window that appears.  Paste it here.

Also please screenshot the following Jaksta screen and paste here

Settings > Internet Downloads

Could you also please install this version.  It has more debug in it that might tell me what is happening on your machine.

http://downloads.jaksta.com/release/jak7/JMR7/7.0.1.21/JMR7-7.0.1.21.exe

1.  Install this version

2.  Start JMR

3.  Switch debug on

4.  Switch AUTO on

5.  Wait 30 seconds

6.  Switch AUTO off

7.  Collect debug logs and attach them here

Need the screenshots as well.

Please also make sure you reply in the forum.  Not by responding to the email that is sent as that slows down the response time if you do.  

You can click the blue Reply button in the email that is sent and this will open the page in the forum.

I hope I did this right, this should be the debug logs.

Very strange.  There is no network traffic being detected again.

Can you please get logs again but instead of step 5 got to https://www.youtube.com/watch?v=U22N3xmThxs in your browser and see if it is detected and downloaded.  Send me the logs.

Also in chrome please go to this page and take a screenshot of it

chrome://net-internals/#proxy

Okay, I'm back. Sorry back to school and it's super busy. I don't think this is going to work because the youtube link you gave me says this.

https://www.youtube.com/watch?v=U22N3xmThxs

It's no longer available because of copyright laws so there is no video to play. Also, if you want me to do this with another link - remind me how to get the debug logs.

Also, is the screenshot you needed? I didn't know if I just copy and pasted that link into the browser?

Debug log instructions are here:  https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

Just use any youtube link.

1. Install latest version

2. Start JMR

3. Switch debug on

4. Switch AUTO on

5. Goto any ***new*** youtube video page and play the video

6. Wait 30 seconds

7. Switch AUTO off

8. Collect debug logs and attach them here

Okay, here it is, with a new youtube video. It didn't do anything so I don't think it's going to show anything.

I haven't heard back from anyone in nearly a month. Our school district brought this service about 6 months ago and we have yet to be able to use it even once. It will not work for me even though it works completely fine for my co-worker on his mac. We need to find a solution. I would like to use this service please!