Jaksta

Hi,

I just purchased the Jaksta Media Recorder for Windows and I keep getting errors. What am I doing wrong? I know the links work because my co-worker tested it on his MAC and it works fine. Why is it not working on Windows?

Okay, I'm back. Sorry back to school and it's super busy. I don't think this is going to work because the youtube link you gave me says this.

https://www.youtube.com/watch?v=U22N3xmThxs

It's no longer available because of copyright laws so there is no video to play. Also, if you want me to do this with another link - remind me how to get the debug logs.

Also in chrome please go to this page and take a screenshot of it

chrome://net-internals/#proxy

Very strange.  There is no network traffic being detected again.

Can you please get logs again but instead of step 5 got to https://www.youtube.com/watch?v=U22N3xmThxs in your browser and see if it is detected and downloaded.  Send me the logs.

I hope I did this right, this should be the debug logs.

Could you also please install this version.  It has more debug in it that might tell me what is happening on your machine.

http://downloads.jaksta.com/release/jak7/JMR7/7.0.1.21/JMR7-7.0.1.21.exe

1.  Install this version

2.  Start JMR

3.  Switch debug on

4.  Switch AUTO on

5.  Wait 30 seconds

6.  Switch AUTO off

7.  Collect debug logs and attach them here

Need the screenshots as well.

Please also make sure you reply in the forum.  Not by responding to the email that is sent as that slows down the response time if you do.  

You can click the blue Reply button in the email that is sent and this will open the page in the forum.

Also please screenshot the following Jaksta screen and paste here

Settings > Internet Downloads

Close Jaksta

In Chrome can you please screen shot the following for me.

1. Gotto chrome://settings/

2. Click Advanced which is at the bottom of the page

3. In the System box click "Open proxy settings"

4. Click LAN Settings

Screenshot the Local Area Network (LAN) Settings window that appears.  Paste it here.

Okay, I'm at a loss. I understand it works for you. It works for my colleague on his MAC too, but I just can't get it to work on my PC. I'

I even cleared my cache once again. I hard refreshed the pages. I selected videos that I had never selected before and it still won't work.

I'm thinking something on my school computer maybe is blocking it? Do you have any idea what it could be? I've tried chrome and firefox.

I also make sure Jaksta is on auto before I even click on the video. I'm just not sure what to do now. I really want to and need to use this service. I haven't been able to use Jaksta once since I bought it in March. I really want to find a solution because I know it works!

It's been two weeks and I still haven't heard an update. Did both my videos go through showing you that I'm still not able to capture any videos?

​I also tried Firefox which did at one time work and now it doesn't as well.

I prefer Chrome. 

https://drive.google.com/a/cps.k12.ar.us/file/d/1th-IsaScZzyy6ztz6TV-qAoV_Qx06QHK/view?usp=drive_web

Hello, 

I'm sorry I'm just getting back to you. I've been out of the country and busy with back to school stuff. 

I hope you can see this -- it's a google drive link.

I turned on the debug -- auto -- then played the video and still nothing. Here are the debug logs. I'm at a loss for what to do, it's been about two month or so and I still can't get it to work.

https://drive.google.com/a/cps.k12.ar.us/file/d/1QDlB_ATT9UX-B9xiBgdIpKs7nmOjL-Ld/view?usp=drive_web