Jaksta

Hi,

I just purchased the Jaksta Media Recorder for Windows and I keep getting errors. What am I doing wrong? I know the links work because my co-worker tested it on his MAC and it works fine. Why is it not working on Windows?

Here is another video of Jaksta not pulling in the video.

Your video shows that you had already started playing the video before you switched AUTO on.

AUTO needs to be on before you load the page that has the video on it, other wise it will miss the start of the video stream.

I’m pretty sure I’ve done it with auto on first but I’ll try it again in the morning.

I hope you can open this, the video was a big file so it sent as a google drive link, but the video shows I have AUTO on first, then I loaded the page that has the video on it, and still nothing.

https://drive.google.com/a/cps.k12.ar.us/file/d/1ON4e0tfwW2tiITaozkeeyz0qPQqyFuIZ/view?usp=drive_web

How do I turn on debug?

Here is the log -- also, beginning tomorrow (Friday, June 8) I will be unavailable for a week, so I will reply and reach back out when I get back.

I forgot to also mention I'm not going through a vpn or proxy server. I asked our technology dept. and I'm just using google chrome.

Yes I'm sure, I will try to make a video next week when I'm back so you can see.

Hello, 

I'm sorry I'm just getting back to you. I've been out of the country and busy with back to school stuff. 

I hope you can see this -- it's a google drive link.

I turned on the debug -- auto -- then played the video and still nothing. Here are the debug logs. I'm at a loss for what to do, it's been about two month or so and I still can't get it to work.

https://drive.google.com/a/cps.k12.ar.us/file/d/1QDlB_ATT9UX-B9xiBgdIpKs7nmOjL-Ld/view?usp=drive_web

​I also tried Firefox which did at one time work and now it doesn't as well.

I prefer Chrome. 

https://drive.google.com/a/cps.k12.ar.us/file/d/1th-IsaScZzyy6ztz6TV-qAoV_Qx06QHK/view?usp=drive_web

It's been two weeks and I still haven't heard an update. Did both my videos go through showing you that I'm still not able to capture any videos?

Okay, I'm at a loss. I understand it works for you. It works for my colleague on his MAC too, but I just can't get it to work on my PC. I'

I even cleared my cache once again. I hard refreshed the pages. I selected videos that I had never selected before and it still won't work.

I'm thinking something on my school computer maybe is blocking it? Do you have any idea what it could be? I've tried chrome and firefox.

I also make sure Jaksta is on auto before I even click on the video. I'm just not sure what to do now. I really want to and need to use this service. I haven't been able to use Jaksta once since I bought it in March. I really want to find a solution because I know it works!