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I am very quickly about to give up on this software and demand a refund. It STOPPED doing what I bought it for after being upgraded!

Again, I have attached the logs.  I have COMPLETELY deleted & reinstalled the software, twice.  I have sent logs, twice with no usable response.  Still the software is not performing the function that I purchased it to do, but this only started failing AFTER upgrading.

By not working, I mean:
     1) on a "My Subscriptions", I click on "Tune Now" and can hear the channel.  I click on "Run Now", it switches to "My Recordings" but nothing appears (older version would show active recordings, here nothing).
     2) In the Settings>Output Folder there is nothing, not even partial files.
     3) It was working BEAUTIFULLY until I upgraded.

Please help me fix this or issue a refund.

 




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Author: John Govern
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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6 CommentsSorted by Oldest First

Please export and attach your schedule and I will have a look.





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Author: CRS
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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Here are the schedules.




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Author: John Govern
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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STILL WAITING FOR HELP!!!!  Last try as I have been posting for over a MONTH and NO HELP!  PLEASE, I want your product, I just need it to actually WORK!  HELP ME or REFUND ME and tell me who your competitors are!




--- Import ---
Author: John Govern
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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You will need to select new stations for your shows from the guide.


For Rush:




For Sean





If you want a refund and you purchased in the last 30 days then you can request it here:   https://support.jaksta.com/support/tickets/new 


Applian has a radio record which is a white brand of JMR (they license it off us).  Google would be your best bet to find competing products.





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Author: CRS
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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THANK YOU!  Looks like this is working!




--- Import ---
Author: John Govern
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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THANK YOU AGAIN SO VERY MUCH!!!  I am finally back to recording and the software is working fine!




--- Import ---
Author: John Govern
Created At: 2019-06-11T20:44:22+08:00
Updated At: 2019-06-11T20:44:22+08:00
Views: 40
Votes: 0
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