Hi John,
Can you please provide a link to the problem video so that we can test it?
Regards
Liam
Jaksta Support
this file has zero bites
Hi John,
Apologies, I should have been clearer. Can you provide a URL to the problem video so that I can try doing a test capture for myself?
Regards
Liam
Jaksta Support
https://archive.org/details/deadco2021-08-27.SPACSaratogaSpringsNY/DeadCo2021-08-27t03.flac
from this site i was trying to get the audio
however, as you see from the file enclosed there is nothing recorded
i was using media recorder
Hi John,
It worked for me using Firefox, but I'm also running our latest beta. You are welcome to try it as well.
You can download the beta installer here: https://download.shedworx.com/jaksta/beta/3.0.0_311/JakstaMediaRecorder.pkg
When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.
Regards
Liam
Jaksta Support
Hi Liam
I followed your instructions. I did get the app installed. However, nothing records.
Hi John,
Do you mean that nothing is detected and therefore there is no capture, or do you mean that you are still getting recording of empty files? There is a difference, and they would suggest different issues.
Regards
Liam
Jaksta Support
this screen shot shows the info for the file. it shows zero bites were captured.
Hi John,
The date stamp on that file is from August 30th, which is before you had the beta to test. So to clarify, are you still getting empty files when you try to capture the stream using the bet?
If that is the case, I would suggest trying to make the capture using different browsers as this can soemtimes lead to different results.
Regards
Liam
Jaksta Support
Hi Liam,
I had followed all your instructions, but at first I still was not getting any recording files. However, I tried again today and had great success. It now seems to record quicker. Thank you for your patient and help. Hopefully I'm all set.
John
Support Migration
i am trying to download a file from internet.org with media recorder. the file loads bot with zero bites of info.
please assist.
john
--- Import ---
Author: john mcguirk
Created At: 2021-08-29T01:55:53+08:00
Updated At: 2021-09-06T09:31:31+08:00
Views: 8
Votes: 0
--- Import ---