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download doesn't have sound

hi when I download videos from gracieuniversity.com which uses brightcove player, the video that Jaksta downloads does not have sound.


can you help me out? thanks!




--- Import ---
Author: Isaac
Created At: 2020-05-02T15:42:34+08:00
Updated At: 2020-05-02T15:42:34+08:00
Views: 12
Votes: 0
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1 Comment

Hi Isaac,


Could you please supply a link for us to test a problem video?


If login credentials are required and you are comfortable with it, could you please supply them privately to us at support@jaksta.com?


Regards

Liam

Jakta Support




--- Import ---
Author: Liam
Created At: 2020-05-02T15:42:34+08:00
Updated At: 2020-05-02T15:42:34+08:00
Views: 12
Votes: 0
--- Import ---


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