Jaksta

Hi Saty,

We have a working beta available that you can try. There might be a fix built into it that will make the difference for you. I am currently running the beta, so good chance that is why it worked for me.

You can download the beta installer here - https://download.shedworx.com/jaksta/beta/2.2.6_288/JakstaMediaRecorder.pkg

When you first attempt to run the installer you may receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. If this happens click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please let me know if you have any problems with installing the beta.

If the download still doesn't work then all I can suggest is trying the download with Chrome, and then if it still fails maybe updating to Catalina will be the answer. If you're really against updating to Catalina then it might not be worth it for you though.

Regards

Liam

Jaksta Support

Hi Saty,

Just so you are aware, the behaviour of the URL downloader bar is independent of and not affected by the browser used. This means that if a download fails from an entered URL then it will continue to fail. Copying the URL from a different browser will not change the result.

It is only the stream auto-capture method that is affected by the browser. This is also the main/default mode of operation for Jaksta, and if it isn't working then there is another separate problem. I should also add that it was using this mode that I was able to successfully capture the stream you are having problems with.

I would say that the auto-capture mode not working for you is arguably the bigger problem. It generally has a better success rate than the URL download and is almost always much faster. The URL bar downloader is really meant to be a backup option in case the auto-capture does not work.

Can you start by doing a basic auto-capture test on a YouTube video? 

If the YouTube test is successful then that means the auto-capture mechanism is working and something else is inhibiting it on other sites/streams. At this point, do the same test on the problem stream.

Can you also generate and send me a clean log file for whichever test fails?

To get a clean log, you will need to do the following:

• Open Jaksta Media Recorder (JMR)
• Go to Preferences > General > Find Log File
  • This will open a Finder window that needs to remain open for the remainder of the process
• Quit JMR
• Delete the log file in the Finder window
• Reopen JMR 
  • This will automatically generate a new log file in the Finder window
• Run one test capture on the problem site/stream
• Quit JMR once it fails and/or the error is reproduced
• Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

Hi Saty,

Apologies for my delayed response.

I have reviewed the log file and it looks like it has captured two instances of Jaksta going through the startup process and nothing more.

I am assuming that you did perform the stream capture tests, in which case that would mean Jaksta did not detect them and therefore did not log any activity. This essentially means that the monitoring is off for some reason and that in turn would explain why the auto-capture function does not work.

At this point I would suggest checking the proxy settings. If they are not set properly then the auto-capture mechanism will not work.

If you go into System Preferences > Network > Advanced > Proxies and view the Web Proxy (HTTP) and Secure Web Proxy (HTTPS) settings, then they should be both be matching and the same as seen below. You can manually adjust them if they are not correct. These two proxy settings should both be active when Jaksta monitoring is ON and deactivated when monitoring is OFF. If you toggle the ON/OFF switch in Jaksta then you should be able to see the proxy settings also go on and off at the same time.

If they look to be correct then you can check your Firewall settings and make sure that Jaksta isn't being blocked. This would also prevent that stream capturing from working. Go to System Preferences > Security & Privacy > Firewall Options (click the padlock and enter your user credentials to unlock the ability to make changes) and check that Jaksta Media Recorder has a green dot and says 'Allow incoming connections'. If the dot is red then click on the dot and change it to 'Allow incoming connections'. If it is not on the list at all then click the '+' symbol and add Jaksta Media Recorder from the Applications folder.

I also noticed in the log that you don't seem to be running the beta version I linked you the installer for. If you end up getting the auto-capture mode working using the information above but then the capture of the PBS video STILL fails, try updating to the beta and then reattempt the capture. I am running the beta, and like I said before the capture worked for me. That might end up making the difference.

Hopefully there is something here that helps. Please let me know how you go.

Regards

Liam

Jaksta Support

Hi Saty,

Did you check the Firewall settings like I mentioned?

Regards

Liam

Jaksta Support

Hi Saty,

At this point I would suggest doing a full reinstall. If there is a break in the programs processes then this should reset them. It's a bit more involved and thorough than a standard reinstall.

What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will generate a new copy of the deleted folder and the application files.

If the problem continues even after this can you please generate a new clean log following the process I outline before, and then send it through again?

Regards

Liam

Jaksta Support

Hi Saty,

This is a good step in the right direction, even if it doesn't wholly seem like it. It seems that doing the full reinstall has corrected whatever was broken internally, and generally the auto-capture downloads should work.

The issue you are experiencing now is not uncommon and is a reaction to the protocols used by the stream. Jaksta has that reaction to some streams and not to others.

As I mentioned before, when I had the successful download it was using our beta version. I also experienced numerous small downloads even then (about 10 or so I think), but one was larger in size. I just waited for the larger file to finish downloading and converting and then played it successfully. Frustratingly, these things are not always consistent but if we know it works for at least one person (me) then we should be able to hope that it will work for another (you) when done under the same circumstances. That's not always the case, but often it works out.

I would now suggest you try the following:

1. Install the beta version I supplied previously if you have not done so already.
2. Test the auto-capture method again.
3. If it fails, try using another browser.
4. If all the attempts fail, generate and supply a new clean log file.

If in any of your attempts you get a large number of small downloads, look for a larger download that runs for longer. This might be the 'true' download that will be successful.

Before any of that you will want to activate Jaksta. I will send your code(s) privately.

Regards

Liam

Jaksta Support

Hi Saty,

Can you confirm for me that you are running test captures during the process for generating a clean log file?

The log does not seem to show much past the initial startup sequence, which is strange because normally it starts logging activity very quickly and in a noticeable quantity. The only explanation I can think of is that the monitoring is not working again, which suggests the same problem from before you did the full reinstall.

Can you also clarify for me that you are once again unable to auto-capture any streams in any browser, even YouTube videos? If this is the case it would further suggest a problem with the monitoring.

I also wanted to ask if you run any kind of Mac cleaning software? Sometimes these programs can delete core files of Jaksta thinking that they are redundant or harmful, and this can then inhibit Jaksta. It's a bit of a reach but if you do then that might be related to your issue.

Regards

Liam

Jaksta Support