Jaksta

Hi Paul,

Can you please clarify whether this i an issue using the Mac or Windows version of Jaksta?

Regards

Liam

Jaksta Support

Hi Paul,

Could you please generate and provide a clean log file for us to review?

To get a clean log, you will need to do the following:

• Open Jaksta Media Recorder (JMR)
• Go to Preferences > General > Find Log File
  • This will open a Finder window that needs to remain open for the remainder of the process
• Quit JMR
• Delete the log file in the Finder window
• Reopen JMR 
  • This will automatically generate a new log file in the Finder window
• Run one test capture on the problem site/stream
• Quit JMR once it fails and/or the error is reproduced
• Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

Hi Paul,

Can you please try opening Jaksta and going to Preferences > Streaming and turning the Always Record HTTP and Always Record RTMP settings OFF.

Repeat the process to get a clean log if it still fails and then send that through. Your last log file was perfect.

Regards

Liam

Jaksta Support

Hi Paul,

Generally it is best to have those settings turned OFF.

I will forward both of your log files onto our development team for them to investigate.

Chaturbate has been difficult for some time now and we will likely need to develop a fix. This may take some time and unfortunately I can provide no ETA or even a guarantee that it will be possible.

I will try to keep you updated as best I can.

Regards

Liam

Jaksta Support