Jaksta

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Author: Gallone Wicky
Created At: 2020-01-20T04:37:00+08:00
Updated At: 2020-01-20T04:37:00+08:00
Views: 21
Votes: 0
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Hi Gallone,

From what I can tell that looks to be a video streaming service similar to Netflix, Prime Video etc. If that is the case then it will be unlikely that Jaksta can capture from it, as those services normally have their content strongly secured.

It also appears that login info is needed to access and view the content, which I will need to test it myself. If you have login credentials and are comfortable providing them, you can send them privately to support@jaksta.com. Do not post them here as this is a public forum.

If you don't want to send login details then we will need a clean log file from you to review. Hopefully that will give us enough insight into the issue.

To get a clean log, you will need to do the following:

• Open Jaksta Media Recorder
• Go to Preferences > General > Find Log File
  • This will open a Finder window that needs to remain open for the remainder of the process
• Quit JMR
• Delete the log file in the Finder window
• Reopen JMR 
  • This will generate a new log file in the Finder window
• Run one test capture on the problem site/stream
• Quit JMR once it fails and/or the error is reproduced
• Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Please let me know if you have any questions.

Regards

Liam

Jaksta Support

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Author: Liam
Created At: 2020-01-20T04:37:00+08:00
Updated At: 2020-01-20T04:37:00+08:00
Views: 21
Votes: 0
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