Jaksta

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Author: kingmgram29
Created At: 2019-04-30T14:33:32+08:00
Updated At: 2019-04-30T14:33:32+08:00
Views: 76
Votes: 0
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Hi there,

To start investigating this we require a log file to review.

Can you please start by supplying us with a clean log file.

To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)

Regards

Liam

Jaksta Support

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Author: Liam
Created At: 2019-04-30T14:33:32+08:00
Updated At: 2019-04-30T14:33:32+08:00
Views: 76
Votes: 0
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