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Monitor Live Streams logs disappearing

The live streams I have logged for recording keep disappearing. I had 26. Two days ago it went down to 20 and now I have 16. 

Please fix. I hate having to figure out which channel I need to log again just because it disappeared. 




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Author: Ulysses
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
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3 CommentsSorted by Popular

Could you please provide debug logs showing this:   https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 


Also please use this beta which improves the performance of the monitor and is being trailed by several other users.


http://downloads.jaksta.com/release/jak7/JMR7/7.0.2.0/JMR7-7.0.2.0.exe 





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Author: CRS
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
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Here are the logs as of now.  I don't know if those work or do I have to wait until it happens again and resend those logs?

I'll download the beta.





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Author: Ulysses
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
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Yes please turn on logging and wait until it happens again, using the beta.  


Also switch on Get Support > Debug mode on start.  That way debugging will always be on so if it is something that is only happening every now and then it will be captured.




--- Import ---
Author: CRS
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
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