Welcome
Login  Sign up
Support | Technical Support | Jaksta Windows | Jaksta Media Recorder for Windows

Jaksta Media Recorder for Windows Start a new topic

Monitor Live Streams logs disappearing

The live streams I have logged for recording keep disappearing. I had 26. Two days ago it went down to 20 and now I have 16. 

Please fix. I hate having to figure out which channel I need to log again just because it disappeared. 




--- Import ---
Author: Ulysses
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
--- Import ---


3 CommentsSorted by Oldest First

Could you please provide debug logs showing this:   https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 


Also please use this beta which improves the performance of the monitor and is being trailed by several other users.


http://downloads.jaksta.com/release/jak7/JMR7/7.0.2.0/JMR7-7.0.2.0.exe 





--- Import ---
Author: CRS
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
--- Import ---


Here are the logs as of now.  I don't know if those work or do I have to wait until it happens again and resend those logs?

I'll download the beta.





--- Import ---
Author: Ulysses
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
--- Import ---


Yes please turn on logging and wait until it happens again, using the beta.  


Also switch on Get Support > Debug mode on start.  That way debugging will always be on so if it is something that is only happening every now and then it will be captured.




--- Import ---
Author: CRS
Created At: 2019-06-24T00:58:51+08:00
Updated At: 2019-06-24T00:58:51+08:00
Views: 22
Votes: 0
--- Import ---


Login or Signup to post a comment
More topics in Jaksta Media Recorder for Windows
See all 1201 topics