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Jaksta Media recorder Not working

 Hi,


I am contacting you as I purchased Jaksta media recorder and it is not working.


Every video I post to convert to mp3 from youtube either says video unavailable or Url is not supported.


Can you please resolve the issue ?


Kind regards


James





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Author: James Carr
Created At: 2019-06-21T22:50:31+08:00
Updated At: 2019-06-21T22:50:31+08:00
Views: 32
Votes: 0
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Youtube must have changed something yesterday because I was downloading videos and it was working great and all of a sudden I also got the error that says the URL is not supported.




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Author: JTRbe
Created At: 2019-06-21T22:50:31+08:00
Updated At: 2019-06-21T22:50:31+08:00
Views: 32
Votes: 0
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Support for the latest youtube changes was made yesterday via the automatic update.  


Please ensure you have Get Support > Check for new version on start switch on and restart JMR.  The update will automatically be downloaded and applied.


Please dont post license keys to the forum. :)







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Author: CRS
Created At: 2019-06-21T22:50:31+08:00
Updated At: 2019-06-21T22:50:31+08:00
Views: 32
Votes: 0
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Hi,


The downloads now work thank you. However, I have selected the best MP3 quality in Jaksta but when I download a song, it downloads the song twice, once in 128kbps and once in 320KBps (see picture below), do you please know how I can stop Jaksta downloading two versions of the song each time ?


Kind regards


James




--- Import ---
Author: James Carr
Created At: 2019-06-21T22:50:31+08:00
Updated At: 2019-06-21T22:50:31+08:00
Views: 32
Votes: 0
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Can you please provide debug logs so I can see what you are doing


https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063 




--- Import ---
Author: CRS
Created At: 2019-06-21T22:50:31+08:00
Updated At: 2019-06-21T22:50:31+08:00
Views: 32
Votes: 0
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