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This Connection is not Private message

As of yesterday, Jaksta has stopped recording all streams via Safari. Any attempt to record a stream results in Safari displaying a 'this connection is not private' error message and blocking all attempts. Turning Media Recorder off and refreshing the page restores access - turning it back on again immediately results in the same Safari error message.

Safari v15.1

Mac OS 12.0.1

Jaksta Media Record v2.2.5




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Author: LtMn
Created At: 2021-11-01T17:22:32+08:00
Updated At: 2021-11-01T17:22:32+08:00
Views: 45
Votes: 0
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5 CommentsSorted by Oldest First

Downloading and installing the Beta version has not resolved the issue either.




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Author: LtMn
Created At: 2021-11-01T17:22:32+08:00
Updated At: 2021-11-01T17:22:32+08:00
Views: 45
Votes: 0
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Hi there,


We are aware of this issue and are investigating. Are you able to tell us if you are using an M1 Mac or not?


We have a new beta available, but it does not resolve the Safari specific issue you are encountering. It should however help minimise issues when running Jaksta with Chrome of Firefox. The toggling of the monitoring in Jaksta and the resulting page and connection restoration/break is expected behaviour for this kind of issue, so don't get too concerned about that.


You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.0_316/JakstaMediaRecorder.pkg


When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.


Regards

Liam

Jaksta Support




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Author: Liam
Created At: 2021-11-01T17:22:32+08:00
Updated At: 2021-11-01T17:22:32+08:00
Views: 45
Votes: 0
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Thank you for the reply Liam. I have tried the new Beta in Firefox & can confirm that it does work.


My Mac is not an M1 Mac, it is a 2017 iMac.






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Author: LtMn
Created At: 2021-11-01T17:22:32+08:00
Updated At: 2021-11-01T17:22:32+08:00
Views: 45
Votes: 0
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I have the same problem. Running Mac OS 12.4. July 2022.




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Author: Kreiss
Created At: 2021-11-01T17:22:32+08:00
Updated At: 2021-11-01T17:22:32+08:00
Views: 45
Votes: 0
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Hi Kreiss,


We have a new beta available which should offer better performance on Monterey. You can download the beta here: https://download.shedworx.com/jaksta/beta/3.0.2_309/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

Please be aware that it may still not work in Safari, but we have reports that it will work with other browsers.

If there are any connection problem in browsers then the next thing to do is check the certificate. You can check and amend the trust properties on the certificate by doing the following:
  1. Open Keychain Access and go to: System Keychains (left menu heading) > System (left menu item) > Certificates (top menu item)
  2. Double click the applian.com certificate to open the information
  3. Expand the 'Trust' section and set the "When using this certificate:" value to 'Always Trust'
If the certificate looks alright and/or the connection is still broken in your browser(s) then see the instructions on how to check your proxy settings here: https://support.jaksta.com/discussions/topics/6000063391

Please let me know if there are any issues at the end of all this.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2021-11-01T17:22:32+08:00
Updated At: 2021-11-01T17:22:32+08:00
Views: 45
Votes: 0
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