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Streaming sessions form ciscolive.com website does not work, see attached log file. No inputs connected.




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Author: Jaffer Razvi
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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Hi Jaffer,


Apologies for the delayed response.


I have forwarded your log file onto our development team for them to review.


In the meantime could you please try doing a reinstall (uninstall, reboot, reinstall) and then test it again.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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Hi Jaffer,


Please disregard the reply I left in this space if you saw it.


I wrote that response for another users issue and posted to the wrong spot, and have now edited it to say this.


Please let me know how the reinstall goes. I still have not heard anything from development but will pass on their findings when they do get back to me.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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The reinstall did not work.




--- Import ---
Author: Jaffer Razvi
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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Hi Jaffer,


We think we have identified the problem and are building a fix into a beta that we hope will resolve it.


I will let you know when the beta is ready for testing and will provide a link to the installer here so you can try it.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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Hi Liam,

When can I expect this beta?




--- Import ---
Author: Jaffer Razvi
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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Hi Jaffer,


Still no set ETA.


Within a few weeks I would say, but cannot guarantee.


Thanks for your patience.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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Hi Jaffer,


You can download the installer for the latest beta here - https://cdn.shedworx.com/jaksta/beta/2.2.5_273/JakstaMediaRecorder.pkg


Please let me know if this resolves your issue and provide a new clean log file if it does not.


To get a clean log, you will need to do the following:

- Open Jaksta Media Recorder

- Go to Preferences > General > Find Log File

- Close JMR but keep the Finder window with the log file open

- Delete the log file and still keep the Finder window open

- Reopen JMR (this will generate a new log file)

- Run one test on a standard video stream that you know gives an error/fails 

- Close JMR once it fails or wait until it crashes

- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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No change.




--- Import ---
Author: Jaffer Razvi
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
--- Import ---


Hi Jaffer,


We have developed another beta for you to try - https://cdn.shedworx.com/jaksta/beta/2.2.5_274/JakstaMediaRecorder.pkg


Please supply another new clean log if it still does not work.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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It works!




--- Import ---
Author: Jaffer Razvi
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
--- Import ---


Hi Jaffer,


That's great to hear.


Please let us know if the problem comes back at all.


Regards

Liam

Jaksta Support




--- Import ---
Author: Liam
Created At: 2018-11-24T01:54:36+08:00
Updated At: 2019-01-10T15:10:43+08:00
Views: 52
Votes: 0
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