Jaksta

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Author: Eben
Created At: 2020-10-15T08:19:40+08:00
Updated At: 2020-10-15T08:26:56+08:00
Views: 27
Votes: 0
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Hi Benjamin,

We have a new beta that you can try that might give better results capturing from MFC.

You can get the beta installer here - https://download.shedworx.com/jaksta/beta/2.2.6_293/JakstaMediaRecorder.pkg

When you first attempt to run the installer you will receive a Mac OS notification saying that it can't be opened because it cannot be checked for malicious software. Click 'OK' and then go to System Preferences > Security & Privacy > General and click on 'Open Anyway' down the bottom. It will either run the installer or another similar notification as the first will appear and you just need to click 'Open' and then the installer will run.

If you still have problems then it would be good if you can send through a clean log file for us to review.

To get a clean log, you will need to do the following:

• Open Jaksta Media Recorder (JMR)
• Go to Preferences > General > Find Log File
  • This will open a Finder window that needs to remain open for the remainder of the process
• Quit JMR
• Delete the log file in the Finder window
• Reopen JMR 
  • This will automatically generate a new log file in the Finder window
• Run one test capture on the problem site/stream
• Quit JMR once it fails and/or the error is reproduced
• Source the new log file in the Finder window and then attach it here (don't copy and paste the code in it - send the file itself)

Please let me know how you go.

Regards

Liam

Jaksta Support

--- Import ---
Author: Liam
Created At: 2020-10-15T08:19:40+08:00
Updated At: 2020-10-15T08:26:56+08:00
Views: 27
Votes: 0
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