Jaksta Media Recorder for Mac Start a new topic
stop functionering with Catalina OS
Can you please download and install our latest beta.
You can download the installer here - https://download.shedworx.com/jaksta/beta/2.2.6_288/JakstaMediaRecorder.pkg
You will most likely receive a security notice the you try to install it. The security notice can be cleared and resolved by going to System Preferences > Security & Privacy > General and click 'Open Anyway' (see below).
Please let me know if the problem continues.
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Thanks for the help - did what you suggested - does not work yet -
Any Other way to get the programme working again?
Cheers
Leo hj
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Hi Leo,
I'm going to need more information regarding the error you are getting.
Can you please take a screenshot of the problem and provide as much information as you can about when it happens and what causes it?
And were you able to get the new version successfully installed? Or is that an issue as well?
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
- I am trying to convert and download mp3 from YouTube as I always do
-the Jaksta version I use :2.2.6(288) - I am not sure this is the one I downloaded after your recommendation .Thought the later was a beta version and this does not show in the menu "about Jaksta"
hope this helps
cheers
leo hj
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Hi Leo,
Are all of the downloads also from YouTube, including the problem ones?
Regardless, I would suggest trying to capture them using different browsers and then if that does not help you can give the URL downloader bar a try (up the top of Jaksta).
It is usually a bit slower than a normal stream capture, but it has a pretty high success rate with normal YouTube videos.
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
indeed all downloads are from YouTube - the work around you suggest does not work (I am in firefox now - before I used safari)
notice that the page I copied is "grey" -not clear like it was before - seems that it is not "Active" - what is exactly the Problem ? related to the new OS for iMac(Catalina ) ? shift from 32 bits to 64 bits ?
pitty I cannot use the program anymore - was very easy to use.
hope you still can find a solution to the issue
cheers
leo hj
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
hi Liam
just pro memory : I tried everything you recommended - no result.
not hearing any new point from your site I did remove the beta version and re-downloaded the latest version -I was naive to think it would be ok now -
I am really stuck - is there really no way out of this problem ? up to now I was more than happy with how things worked with Jaksta media recorder
cheers
leo hj
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Hi Leo,
At this point I would suggest a full reinstall. If there is a break in the programs processes then this should reset them.
What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest beta (https://download.shedworx.com/jaksta/beta/2.2.6_288/JakstaMediaRecorder.pkg) and it will generate a new copy of the deleted folder and the application files.
If the 'greyed out' appearance continues can you tell me if there are any error notices that appear? Just to check, it's not a result of your MacOS being set to Dark Mode is it?
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
hi
thanks for your patience -I did all as suggested - no solution -
Jaksta still says : "cannot open-"
so there is still a factor playing here I cannot solve
cheers
leo hj
ps : I cannot write the letter (after "n") with this progra lol
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Hi Leo,
Can you please generate and supply a clean log file for me to review?
To get a clean log, you will need to do the following:
- Open Jaksta Media Recorder
- Go to Preferences > General > Find Log File
- Close JMR but keep the Finder window with the log file open
- Delete the log file and still keep the Finder window open
- Reopen JMR (this will generate a new log file)
- Run one test on the problem site/stream
- Close JMR once it fails and/or the error is reproduced
- Go back to the Finder window with the new log file and then attach it here (don't copy and paste the code in it - send the file itself)
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
any news on the issue of not being Able to open Jaksta in YouTube ? or do I have to purchase a new download and reinstall it so it is compatible with the 64 bit Catalina OS ?
appreciate your input
`cheers
leo hj
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Hi Leo,
As I said before, I will need a clean log file to review so that can get a better idea of what the problem is.
You can find the instructions on how to generate a clean log file in my last post in this thread.
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Thanks Liam,
Did I not send this already (December 3rd)? Or was the log file I did send not OK?
It was generated following your instructions.
Thanks for your patience
Cheers
Leo
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Hi Leo,
I have not seen a log file sent from you on or around that date. I checked your account history as well to see if you had sent it via an email ticket or another forum thread, but could not find anything.
It may be that you never sent it.
Regards
Liam
Jaksta Support
--- Import ---
Author: Liam
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---
Support Migration
since I updated my OS the Jaksta does not functioneert anymore - I try to concert music video from YouTube - message from Jaksta"cannot open"
--- Import ---
Author: Leo.wouters47
Created At: 2019-11-20T19:11:52+08:00
Updated At: 2020-01-14T15:33:33+08:00
Views: 49
Votes: 0
--- Import ---