Jaksta

 Result of update was "no monitors available" and an invitation to tour audio features... in a frozen box - unable to OK anything or close down, had to use Task Manager "End Task".

I ran the update again but it said it would update 2023 5.8.1, rather than the 2022 version that is active, so I exited down the update.

2022 is still working so am waitng for advice before trying again.

(I keep meaning to update my previous problem about JMR 2022 crashing repeatedly - it stopped crashing within a few hours of my last post, no explanation.)

I'm having a similar issue as well where my software updated without any errors, but it did not upgrade my existing 2022 installation or detect any of my monitors. It's also telling me that my key does not work.

2022 may be working for now - but what about when YouTube tinkers with its system and Jaksta needs an updated extraction engine or new version?  Then we're stymied!

I noticed that there's already been an extraction engine update for 2023 but I didn't respond to the notification.

(As 2022 is functioning normally I have not uninstalled 2023, it's lying dormant here, maybe waiting to torment me!)

i think something happened and a new person is running the show and dont have access to the old keys and is trying to blend in

For me, with the same issue, it seams obvious that Jaksta is trying silently, that is without anonting it opennly, saying the 2023 version requires us to buy a new registration key. You can easilly confirm it by looking at the licence field type formation of the new key and you see that it is diferent from the previous one of the 2022 version.

You have already a new version available, the JMR-2023.5.10.2.exe, and the licence key issue remains unsolved.

Same problem as described above. The latest update only installs as a trial version and previous activation key is invalid. Also the new installation damages the previous version. To solve the problem uninstall both the new and previous versions and reinstall the previous version which works. Disable the update nag screen in the get support screen. Frankly I am amazed that Jaksta  have released this update without testing it properly. Certainly with so many posts and no solution or even acknowledgement  from  Jaksta  the developers should pull this update.

I've had the same problem that many of you have had with the JMR-2023 Update  - it won't recopgnize my license key.

On 05-05-2023 I received an email from Jaksta support:

Your activation code will remain valid for all future versions of Jaksta for Windows.

Therfore, no new license should be necessary.

The following steps worked for me to reinstall JMR-2022.3.13.0 for Windows after the JMR-2023 update failure.

PLEASE NOTE: Thhis assumes you have a copy of JMR-2022.3.13.0.exe

1.  Completeley uninstall JMR-2023.  i used  Geek Uninstaller to do this.

      a) JMR-2023 has 3 components; NPcap, NetMonitor, and JMR-2023.  I uninstalled NeMonitor and NPCap first, then JMR-2023.

2.  If you still have JMR-2022.3.13.0 installed, try it.  If it works, great.  If not, proceed to step 3.

3.  Completeley uninstall JMR-2022.3.13.0 (see step 1, Geek Uninstaller)

4.  Reboot, then reinstall JMR-2022.3.13.0 (if you have it).

This procedure recovered JMR-2022.3.13.0, and my old license key worked.  Until they get JMR-2023 fixed, I suggest you go to the "Get Support" tab in JMR-2022 and set "Check for new version on start" to OFF.

Hope this helps.

@CharlieLacey I still have my 2022 version on my PC . As I explained at the start of this thread, what it has lost is the ability to "find the audio speaker" so it refuses to record at all unless I switch off Audio Redirection, in which case it records but with barely audible poor sound. Other people have encountered this audio problem but only on the new 2023 version. My 2022 version was working perfectly before I downloaded the update (apart from recording 3/4 not full screen). Suspect what affected it was when I uninstalled 2023. 

I'm still waiting for a reply from Jacksta, I emailed them as well as writing on here. Sincerely hope they reply before weekend or I'm stuck. Afraid to uninstall 2022.2.13.0 in case it won't install properly again or overrides it with the faulty 2023 version. I'll try that as a last resort. 

Do Jaksta normally reply eventually? Haven't experienced this lack of communication before with any other legitimate paid software. 

Reply to Lynne.

You will find the link to JMR-2022.3.13.0.exe in the downloads list on your computer. Just go to "This PC" and click on downloads and you should find the original link to reinstate your previous edition of Jaksta.

However, this 2023 version did not uninstall previous versions, so the previous version should still be there on your computer, maybe you've lost the desktop shortcut?

i bet someone brought the software from him and now they don;t know what they are doing.

As a test I'm going to see if we're allowed to attach exe files to posts here...

Oh, they're saying it's too big.  I suppose it'll have to be zipped...

Well I zipped it but it's still too big. 

The file in Dropbox is the original JMR-2022.3.13.0.exe file downloaded from Jaksta when that version was released. 

Well, it's there to try if Support don't respond very soon - I can imagine how desperate you are :( 

@Patricia 

Thanks so much for your reply. I'm a bit afraid to try downloading your link in case it doesn't work and I lose 2022.3.13.0 completely. Going to hang on and pray Jaksta replies tomorrow and at least sends me a confirmed working link for 2022.3.13.0. I may try your link if they don't.

Is it normal for so many unsolved problems with Jaksta Media Recorder? I read many good reviews before downloading but now see many people have problems. Didn't expect the update to ruin my existing software. So frustrating. Thank you again.