Result of update was "no monitors available" and an invitation to tour audio features... in a frozen box - unable to OK anything or close down, had to use Task Manager "End Task".
I ran the update again but it said it would update 2023 5.8.1, rather than the 2022 version that is active, so I exited down the update.
2022 is still working so am waitng for advice before trying again.
(I keep meaning to update my previous problem about JMR 2022 crashing repeatedly - it stopped crashing within a few hours of my last post, no explanation.)
Hi, I have a similar problem, namely the install package of the new version doesn't "see" the existing 2022.3.13.0 version and therefore installs a fresh install.
I unnistalled the 2023.5.8.1 version and now I'm staying with the previous one, but it's an annoying thing because I would not like to lose my settings and monitor list etc...
Is there a way to fix this? or maybe is there a way how to export the monitors and settings to the new installation?
Hi, same problem here, and moreover the old activation key doesn't work: do you need to buy another licence for the 2023 versione?
I have had similar problems. Starting JMR I was told of update, and also found that "new version doesn't "see" the existing 2022.3.13.0 version and therefore installs a fresh install.", which completely messed up my system. Jaksta froze.
I now request advice please:
1. do I do a complete removal of any previous Jaksta installation?
2. where are settings stored? can I transfer settings? I wish not to have to re-set from scratch
3. how do I "reactivate" any new installation?
I realized this whole thing broke also my network monitor and all settings like naming rules....
The same with my previous 2022.3.13.0 version.
And why isn't there any new Release Notes about this new version?
SAME problem here! I installed the new 2023 version of Jaksta Media Recorder. It ignored the old version and installed a new version as well. It will not accept the old activation key so it's only a Trial Version. Worse still, it won't record anything but gives a message : "Unable to find Speaker (Digital Video Recorder)" When I switch off Audio Redirection it records full screen but with very faint poor audio!
I'm now going to try to uninstall the 2023 version and pray it doesn't mess up my 2022 version!
I was hoping the 2023 version would solve my existing problem of not being able to record Full Screen only 3/4 screen on my 2022 version. It DID! But I can't use it because it doesn't record proper audio and it's only the Trial version! Would the non-Trial version of 2023 record Full Screen? Can you sort out the Audio and Activation Key problems? Jaksta staff please reply!
Just uninstalled 2023 version and it HAS messed up my 2022.3.13.0 version so I have ZERO software now! My 2022 software puts up a message "DVR is not available. The DVR features are not installed correctly. Please reinstall this application." But I can't uninstall 2022.3.13.0 & re-install it because Jaksta no longer provides a link to download JMR 2022.3.13.0! I'm in a real mess and really upset as I need the software now! Wish I'd never followed Jaksta's prompt to download 2023 version. No one else download this update! Desperately need help! At least send me a link to re-download JMR 2022.3.13.0 again! PLEASE reply Jaksta staff!
JMR 2022 3.13.0
I hope this link will allow you (or anyone) to download the exe from my Dropbox:
Thanks so much for your reply. I'm a bit afraid to try downloading your link in case it doesn't work and I lose 2022.3.13.0 completely. Going to hang on and pray Jaksta replies tomorrow and at least sends me a confirmed working link for 2022.3.13.0. I may try your link if they don't.
Is it normal for so many unsolved problems with Jaksta Media Recorder? I read many good reviews before downloading but now see many people have problems. Didn't expect the update to ruin my existing software. So frustrating. Thank you again.
As a test I'm going to see if we're allowed to attach exe files to posts here...
Oh, they're saying it's too big. I suppose it'll have to be zipped...
Well I zipped it but it's still too big.
The file in Dropbox is the original JMR-2022.3.13.0.exe file downloaded from Jaksta when that version was released.
Well, it's there to try if Support don't respond very soon - I can imagine how desperate you are :(
I'm having a similar issue as well where my software updated without any errors, but it did not upgrade my existing 2022 installation or detect any of my monitors. It's also telling me that my key does not work.
i bet someone brought the software from him and now they don;t know what they are doing.
Reply to Lynne.
You will find the link to JMR-2022.3.13.0.exe in the downloads list on your computer. Just go to "This PC" and click on downloads and you should find the original link to reinstate your previous edition of Jaksta.
However, this 2023 version did not uninstall previous versions, so the previous version should still be there on your computer, maybe you've lost the desktop shortcut?