Jaksta

I really need help - debug is not possible because the problem is that JMR just crashes.

At this point i expect JMR to crash as soon as i start AUTO the first time of the day - just now i had the sad record of needing 30 minutes until JMR AUTO started working!

What can i do?

The 2 problems are that it is only rare luck to get AUTO started and if its working it can crash at any time (normally expect a crash after 2 hours max!)

when it crashes this way i lose my internet connection until i reopen JMR or delete the created Proxy in windows settings.

Idk much about proxy but AUTO creates one and at this point its nearly unusable.

I downloaded test version on 2 other machines. everywhere JMR can crash like random but only on my main machine its having problems to even connect.

The normal connection time JMR AUTO needs is 8 minutes. (on other machine it works instant)

JMR AUTO can also crash without any other application active: start windows, start JMR, start AUTO, wait 3 min, crash

its the exact same crash always first freezes and window cant be targeted. after 10-30 sec app closes itself and kills all active video or stream connections (and all other connections)

What can i do? Something to change how the proxy gets created or some other settings?

Pls help

Is this also related to .NET?

Didnt have time yet to reinstall .NET (if this is possible) - on one machine AUTO started crashing again, after it went smooth for a few days

Every time I have seen that happen previously it is because .NET is not installed correctly on the user's machine or the install is corrupted.  As it is a core part of the Windows OS, you need to rectify that.  Your event logs will show other applications crashing as well.

maybe this debug helps, i started JMR, started AUTO and nothing happened, no connection possible

but after some waiting all icons turned blank and got crossed as in picture

then i hit the auto blank button again two times, idk if that shows something useful though

No, sadly this only occurs on my main machine and for some months every time i activated AUTO, no matter if i freshly rebooted or whatsoever. After reopening JMR it sometimes crashes again and sometimes works - monitoring on this machine works mostly fine though - i try if i can somehow find some more information with my limited knowledge.

Doesn't show anything, unfortunately.  Is there another event before or after this one that is related? 

Im not sure if it is cut off, or how i can see this, i exported this into .evtx and .txt from EventViewer

Sadly im back, i just tried on my main machine a few minutes ago to go into AUTO and it still crashed at the start (thats a different behavior from what you have fixed and probably only on this machine). here is the event log from this.

GENERAL

Faulting application name: jmrp.exe, version: 2022.3.11.0, time stamp: 0x634cc621

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2130, time stamp: 0x3206f737

Exception code: 0xc000041d

Fault offset: 0x0012df72

Faulting process id: 0x38c8

Faulting application start time: 0x01d8e656e038b331

Faulting application path: C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 2022\jmrp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: bba7ad16-a9a2-475e-9c11-fd4c769b2e6c

Faulting package full name:

Faulting package-relative application ID:

XML

ok sorry had some trouble last few days but i tested it and no more crash - thank you very much!

this was the biggest problem with JMR since jmr 7 times actually did my jmr just check randomly for the wrong version or so?

Thanks anyways (on new machine) beta works!

main machine is still to test but i think there wont be the problem, ill do if i get time

installed on new machine, i report if it crashes or if like 2 days are without mistake - Thanks!

oh i dont see my response with a msinfo32 attached, did you get it?

And i have to confirm, that AUTO crash is still happening on both machines after all repair processes and telling me its 4.8 installed - i think reinstall would not help because on new machine i installed jaksta just one week ago under win 11 :(

oh and forget to add, the microsoft recommended github tool about .NET gave me this

https://github.com/jmalarcon/DotNetVersions/releases

from CMD:

Currently installed "classic" .NET Versions in the system:

2.0.50727.4927 Service Pack 2

3.0.30729.4926 Service Pack 2

3.5.30729.4926 Service Pack 1

4.0.0.0

4.8.04084