Jaksta

Hi,

I'm trying Jaksta Media Recorder 7 on Windows.
After installing it once started, but not a second time.
I de- and reinstalled the application. Same behavior.

Would you please check the attached files and tell me what to do?

Thank you. Regards

Babak

The attached zip file with logs is corrupt.  Please follow the instructions here for getting log files

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

Could you also please translated the screenshot to english.

Hi,

the text in the error message in the screenshot means:

The object reference was not set to an object instance.

"bei" means where (at which variables) this happens.

Is this a .NET error? Cause .NET crashed, too - as to see in the Windows event logs.

Attached are again the log files and the sysinfo.

Thank you.

Hi,

I've deinstalled the application again with - this time - "deleting existing settings and libraries option". After reinstalling the first start ended with an error message (see EM001.png).
The german text in the error message means: "The type initializer for "cs" threw an exception."
After turning the application "Windows 10 Firewall Control" to "allow everthing mode" and starting Jaksta as admin it runs. Even after restarting. I hope this will last.

Regards

Babak