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Jaksta Media Recorder 7 DVR stuck on "Loading Browser"

Everything was working fine until my Windows 10 laptop did an auto-update last night.


Ever since then, the DVR Browser get stuck on "Loading Browser..."

Same issue no matter what DVR shortcut buttons (Hulu, Netflix, Amazon,etc.) I try.  


Again, this was all working fine prior to the Win10 update.  Might be worth noting that after restarting post-update, got a message that Jaksta had shut down improperly so setting would b reset.


Tried a fix from another post (Control Panel -> Network and Internet -> Internet Options -> Connections -> LAN settings -> check "Use a proxy server...") to no avail.


Any suggestions would be greatly appreciated.




--- Import ---
Author: muSICK Lessons
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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After trying to uninstall, reboot and then reinstall if the issue still persists then please provide debug logs as per 


https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063




--- Import ---
Author: CRS
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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Tried uninstall, reboot, reinstall to no avail.  


Recorded debug logs trying to launch Jaksta Media Recorder 7 DVR browser for Hulu, Prime Video, and Netflix.  Log attached.


Please advise.




--- Import ---
Author: muSICK Lessons
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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Try deleting the folder C:\Users\<your user name>\AppData\Local\Jaksta Media Recorder 7\ChromeDvr and then restart JMR.




--- Import ---
Author: CRS
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
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Deleted the folder as you suggested then restarted JMR.  Still running into the same issue - DVR window opens, but just get "Loading Browswer ..." regardless of which DVR button (Netflix, Prime Video, Hulu, etc.) I try.




--- Import ---
Author: muSICK Lessons
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
--- Import ---


From your last logs jbwdp.exe is starting and immediately exiting.   Is your AV blocking it or something else stopping it from starting?


Perhaps your Windows Event logs might show something.




--- Import ---
Author: CRS
Created At: 2020-12-10T02:10:53+08:00
Updated At: 2020-12-10T02:10:53+08:00
Views: 21
Votes: 0
--- Import ---


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