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Monitor entries keep disappearing after updating to Jaksta Media Recorder 7.0.10.0

I have noticed that after updating to the latest current version of Jaksta media recorder, all of my monitors will randomly be removed from the software. I have them all backed up and can restore them at will, however this is requiring me to be constantly aware that the items have been removed again. The prior version that was installed was 7.0.6.0 and the issue was not occurring. I have gone so far as to completely uninstall the software and remove all existing settings and reinstall and re-create the settings and monitors with the same result. Has this been happening to anyone else?




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Author: Jesse
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Thanks for the zip.  Yep some of the monitor files have become corrupted.


Could you have a look in your windows event log and see if you can see anything around that time.


Incase you dont know how:  https://www.howtogeek.com/123646/htg-explains-what-the-windows-event-viewer-is-and-how-you-can-use-it/


Have a look in Windows Logs > Application and System.


I will need to see how I can stop this from happening.  In the mean time please ensure you have exported the monitors so you can easily reimport them again, in the case of corruption when something like this happens.

 




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Author: CRS
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Looks like something did cause the machine to think it was rebooting, but since the machine is still showing uptime as being about a week, It likely didn't reboot, which means I have some work to do on my end as well. 


I really appreciate you looking into this, and please let me know if there's anything else I might be able to provide to help you out. 
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Author: Jesse
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Thanks for letting me know.  I will look at moving the monitor files to sqlite which should provide better handling of system issues like this.




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Author: CRS
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Checking to see if there is any update on this as it is still happening. 




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Author: Jesse
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Hey guys :)


Just to inform you that I solve my problem with the monitors disappearing act :) I simply reinstalled Jaksta over the old one, so without uninstalling the old one. It retains all data in it and monitors just stop dissapearing. Now I have 3 times more than last time I write hear and it all works perfectly :)

Sorry that I didn't post it before, but I lost the direct link to this thread, so Jesses bump was very useful.


HF and cya :)




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Author: jura666 jura666
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Unfortunately, I've tried that several times and it seems to still be recurring for me. I'm glad you found something that works for you. 




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Author: Jesse
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Oooh sorry to hear that... I hoped it will help you as well. 


Ah well, I hope you will manage to solve that problem with support then :) GL.




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Author: jura666 jura666
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Hi,

maybe i can add my experience with corrupted monitors.

Since my PC does random crashes, i had to figure out, that some monitors just vanished after restarting JMR. so now every time i have a crash while JMR was running:

I restart PC, then import my monitor backup file (i have two main files with one difference: A and B)

i normally monitor with file A but after crash i import B, directly after that i import A and then i close JMR and restart.

I dont know if this is necessary but at least it guarantees me that after the PC crash all monitors work like they should do


Greetings




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Author: Ramon
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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Many thanks! Unfortunately, my crashes seem to be a bit different than what you experienced. My computer itself doesn't crash, and the application stays on through this entire process, however the majority of the monitors are removed. I'm able to import everything again by using your same method, but I'm trying to figure out what I can do to us top from disappearing in the first place.


Many thanks to everyone for their input. I'm glad that everybody else's able to find a workaround for their own issues as well.




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Author: Jesse
Created At: 2020-06-28T11:11:47+08:00
Updated At: 2020-06-28T11:11:47+08:00
Views: 78
Votes: 0
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