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installation problems

Hi!

I have this installation problem (see below) and wrote to the technical support but no answer so far. I checked the FAQ section but the problem is not mentioned there. I'm missing my program as I use it frequently. Please help.

I all of a sudden started having problems with Jaksta when I upgraded it to the 4.0 version. It frequently shuts down and is not automatically detecting and hence recording the VK and other movies. I tried several time to reinstall it (first the previous and now the latest 4.0 versions), all but unsuccessfully. I keep getting the following message (a photo attached) whenever I get to the point of activating the key.
"There was no endpoint listening at the https//store.shedwork.com/storews/ActivationBean that could accept the message. This is often caused by an incorrect address or SOAP action."

Mike

 




--- Import ---
Author: Mikhail.b
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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17 CommentsSorted by Oldest First

Crashes like that are normally from your machine, not the software per se.  Things like issues with your .NET configuration.  


Please follow "How to get an msinfo32 system information export", and I may be able to point you in the right direction.


https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063




--- Import ---
Author: CRS
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
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Thanks. I will do that.




--- Import ---
Author: Mikhail.b
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
--- Import ---


Hi! Took me a while but I finally got the files you asked for.

Thanks again.

Mike




--- Import ---
Author: Mikhail.b
Created At: 2020-05-01T21:21:11+08:00
Updated At: 2020-05-01T21:21:11+08:00
Views: 14
Votes: 0
--- Import ---


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