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unable to start Jaksta Media Recorder 7

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After installed Jaksta Media Recorder 7 in Windows Vista,

there is an error message saying security protocol not

supported.  Please see the attached file.  Thank you.






--- Import ---
Author: David
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
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Please see the attached 3 log files.  The video of Prince of Tennis

can not captured with both auto on and off.  Also what is the extraction

method? 





--- Import ---
Author: David
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
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Im able to type mmmm's and use arrow keys, so must be something to do with your setup.


Please provide debug logs.  If it's the same error then Microsoft Visual C++ 2010 Redistributable must be corrupted some how.  But ill let you know once I see what the actual error is.


https://www.youtube.com/watch?v=d14dRVW7RGY can be captured using the extraction method.


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https://kissanime.io/Anime/Prince-of-Tennis-The-National-Tournament-Finals/Episode-001?id=33641 can be captured using AUTO detection mode of Stream Downloader.  Note the site uses caching so if you have watched it before you will need to clear your browsers cache so it is requested again and detected.



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veoh can be captured using the extraction methods as well, in the same way youtube can.


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--- Import ---
Author: CRS
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
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 I have installed C++ from the URL specified but it still doesn't work. 

Please see the attached file for the error message.  Also does this

software work on kissanime.io and veoh?


p.s.:  Why is it not able to type "m" in this text box and also not able

        to use the left and right arrows to move the cursor?




--- Import ---
Author: David
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
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"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail"


The extraction engine is failing to start because Microsoft C++ Redistributable is not installed or is otherwise corrupted.  This should have been downloaded and installed as part of the installer.


https://www.microsoft.com/en-US/download/details.aspx?id=5555


Also, ensure Get Support > "Check for new version at start"  is on as you will be missing auto updates to the extraction engine - currently you are using the default version distributed with the app.  These come out regularly - about once a week.





--- Import ---
Author: CRS
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
--- Import ---





--- Import ---
Author: David
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
--- Import ---





--- Import ---
Author: David
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
--- Import ---


Pretty much any streaming media can be captured.  Definitely YouTube.  What youtube url are you having trouble with?  Please provide debug logs when you are attempting to capture using the following instructions: https://support.jaksta.com/discussions/topics/6000009063




--- Import ---
Author: CRS
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
--- Import ---


Thank you for your reply.  The version 7.0.0.20 can have the program

started.  However after trying some youtube URLs, it says URL is not

supported.  What websites does this program work?




--- Import ---
Author: David
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
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Vista does not support TLS 1.1 and TLS 1.2 hence the error.  

 

Support for this was added in 7.0.0.17.

 

Try this one that falls back gracefully to only use TLS 1.0: http://downloads.jaksta.com/release/jak7/JMR7/7.0.0.20/JMR7-7.0.0.20.exe




--- Import ---
Author: CRS
Created At: 2017-09-01T07:40:38+08:00
Updated At: 2017-09-01T07:40:38+08:00
Views: 115
Votes: 0
--- Import ---


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