Jaksta

Hi 

I'm getting this error in past few day

Url is not supported. Please try Auto detection or the Digital Video Recorder.

thanks

Alan

Extraction engine 2017.04.11 implements support for recent changes at BBC.

The engine is auto updated when you start JMR.

Hi 

Thanks for the speedy response

I have restarted JMR with updated Extraction Engine and the problem still persists...

Regards

Alan

Please provide debug logs as per

https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

Please find file attached.

Thanks

Alan

Your logs show an SSL certificate error when attempting to connect to bbc.

ssl.CertificateError: hostname u'mm.bidi.bbc.co.uk' doesn't match either of '*.akamaihd.net', '*.akamaihd-staging.net', '*.akamaized-staging.net', '*.akamaized.net', 'a248.e.akamai.net'

Im not sure exactly why you are getting this (BBC downloads fine here - just tested with the Bake Off episode you are trying to capture).  

Its most likely a cached SSL certificate.  Try clearing your systems SSL state and restart your computer.

On Windows 7

1. Start > Run and enter inetcpl.cpl to start the Internet Properties

2. On the Content tab click the clear SSL State button

3. Restart your computer

Are you using a proxy service or something else to bypass geoblocking?  That might be causing and issue as well.

Thanks for the feedback

I have Cleared the SSL certificate cashe did not help.

I have also searched my hard drive and registry for anything with akam* nothing showed up

I do use unlocator to get access to the BBC but that works if I watch in the browser but not to download.

I have installed and tried on another machine and works perfectly. I think its time for a wipe and reinstall of my main machine.

Many thanks for your help

Alan