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How many times do I need to request a password reset before you send one?

I have a problem with Jaksta forgot my pw so requested a pw reset - webpage says you're sending me a mail - but  NOTHING - no mail, no junk - did it again & again & again but still nothing! Have had to set up a new account to raise a ticket... Whats going on?




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Author: Greg
Created At: 2017-03-10T21:02:39+08:00
Updated At: 2017-03-10T21:02:39+08:00
Views: 32
Votes: 0
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1 Comment

No sure sorry.   The support system is hosted by freshdesk and we would need to trace it through them to see where your email has gone.


Please submit a request via licensing support so you can provide your email address securely.  Reference this forum topic if you could.


https://www.jaksta.com/support/licensing




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Author: CRS
Created At: 2017-03-10T21:02:39+08:00
Updated At: 2017-03-10T21:02:39+08:00
Views: 32
Votes: 0
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