Jaksta

Hi,

I have Problems with Jaksta Media Recorder 6 since more than 1 months. Unfortunately I got no reply to my last post. I installed Version 6 now but it does not start. The System says Jaksta Media Recorder 6 (Keine Rückmeldung). I am deeply disappointed because I use Jaksta since several years now and I was extremely satisfied. Please help as soon as possible. I am using Windows 10 Home and McAfee Life Save. Could that cause the Problem? I Need your help as soon as possible. I am deeply disappointed.

Thanks and best regards

Klaus 

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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I even can not stop the the Jaksta process. I have to Close down the whole PC to get rid of the task (see attached file). The task Manager says "Inaktiv" but nothing happens when I click on "Task beenden". PLEASE HELP!!!

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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I responded asking for some log files but you never posted back.  See your original post - http://support.jaksta.com/discussions/topics/6000017522.

I need the log files to help you - Please zip up and attach the log files in C:\Users\<your username>\AppData\Local\Temp\Jaksta

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Author: CRS
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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hope these are the correct files

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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No file was attached to your post.  Click the "+ attached a file" link at the bottom left of the post editor.  This will then let you navigate to and select the zip file to attach.

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Author: CRS
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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sorry, i zipped the files but i can not attach them. The Name of the Archive is jaksta.zip

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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is there an e-mail address i can attach them?

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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here is a screenshot of the logfiles but i can not attach the other file type

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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why cant you attach them?  You seem to be able to attach screenshots?  Just attach the log files individually then.

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Author: CRS
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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i even can not attach the log files individually. sorry but i tried in vain

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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ok then. open the jmrp.exe.log and cut and paste the entire contents of it into a reply to this post.

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Author: CRS
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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i copied the files to a Desktop Folder and now it works. for all other users: it does not work when you try to upload logfiles from the jaksta logfile path directly

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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Your log files contain the following errors during installation :  "Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method".

This would indicate that .NET v4.0.30319 on your machine is corrupt in someway.

You will need to reinstall or fix the .NET install on your machine - Search google on how to do this - errors in your windows event log may help you.

Im sorry but I can't help solve your computer issues unless they are really obvious.

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Author: CRS
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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I installed Jaksta on my wife's PC running Windows 10 and the same problem occurs: Only the SplashScreenForm with message "Loading UI ..." appears. So it can not only be a problem with my PC. Need bug fix urgently.

 

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Author: Klaus Kronewitz
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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Issues with your machine are not bugs and can not be fixed by us unfortunately.  Your log clearly shows errors such as those below which indicate that there is something very wrong with .NET on your machine.  Please upload the log files from your other machine and we can look at what might be wrong with that. 

 >> 2> Compiling assembly System.Messaging, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a (CLR v4.0.30319) ...

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeKeyHandle.SafeCryptImportKey

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SecurityBufferDescriptor..ctor

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeDeleteContext.InitializeSecurityContext

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeDeleteContext.MustRunInitializeSecurityContext

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeDeleteContext.AcceptSecurityContext

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeDeleteContext.MustRunAcceptSecurityContext

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeDeleteContext.DecryptMessage

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeFreeCredentials.AcquireCredentialsHandle

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeFreeCredentials.AcquireDefaultCredential

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeFreeCredentials.AcquireCredentialsHandle

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeFreeCredentials.AcquireCredentialsHandle

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SafeFreeContextBuffer.QueryContextAttributes

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method LifeSpan..ctor

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method StreamSizes..ctor

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SspiWrapper.QueryContextAttributes

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SspiWrapper.QueryContextAttributes

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SspiWrapper.EncryptDecryptHelper

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SslConnectionInfo..ctor

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method SecSizes..ctor

  >> 2> Compiling assembly System.Runtime.DurableInstancing, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 (CLR v4.0.30319) ...

  >> 1> Compiling assembly System.ServiceModel.Activation, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 (CLR v4.0.30319) ...

  >> 2> Compiling assembly System.ServiceModel.Activities, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 (CLR v4.0.30319) ...

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method RijndaelCryptoTransform..ctor

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method RijndaelCryptoTransform.EncryptData

  >> 4>Die Common Language Runtime hat ein ungltiges Programm gefunden. while compiling method RijndaelCryptoTransform.DecryptData

  >> 1> Compiling assembly System.Activities, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35 (CLR v4.0.30319) ...

--- Import ---
Author: CRS
Created At: 2015-11-02T17:31:19+08:00
Updated At: 2015-11-02T17:31:19+08:00
Views: 147
Votes: 0
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