Jaksta

Only do this if we ask you to.

1. Close your browser and JMR

2. Copy C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 6\jmrp.exe.log4net to a temp folder and open it in notepad

3. Change the line <level value="ERROR" /> to <level value="DEBUG" />

4. Save and copy it back over the top of C:\Program Files (x86)\Jaksta Technologies\Jaksta Media Recorder 6\jmrp.exe.log4net

5. Start JMR and switch on auto

6. Start your browser and preform the action causing the issue

7. Close JMR

8. Go to C:\Users\<your username>\AppData\Local\Temp\Jaksta and zip me up all the logs and post them here.

9. Repeat steps 3 and 4 again to switch back to ERROR

If your told that the logs are wrapped and more are required:

At step 3 also changed these lines

<param name="MaximumFileSize" value="5000KB" /> to <param name="MaximumFileSize" value="8000KB" />

<param name="MaxSizeRollBackups" value="5" /> to <param name="MaxSizeRollBackups" value="20" />