Jaksta

Hi, I have installed version 6.0.0.90 without problems. When starting the program, the blue welcome screen is starting up (see picture attached) but at the point, when Loading GU is showed, the program does not move and freezes.

I have already tried several things, switch on/off Framework 3.0 and 4.0, reinstalled C++ (as indicated in the forum here), but nothing helps. Please advice what else I should try. Thank you. Marc

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Author: Marc
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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Please zip up the log files in C:\Users\<your username>\AppData\Local\Temp\Jaksta and post here.

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Author: CRS
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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how can I get the log files?

 

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Author: Marc
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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They are in the folder I specified. Zip them up and post them here.

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Author: CRS
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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the only file I found there is a "user.config", I´ve attached it as well as the path of the folder, thank you

 

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Author: Marc
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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That is the wrong folder.

Please go to the folder I specified and zip up the log files in there.

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Author: CRS
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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it seems to be that I´m completely out of... today, sorry! Attached the zipped log files

 

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Author: Marc
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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I know know you feel ;)

So there is no crash in the log file which is pretty strange. Id expect to see that if its hanging at the splash window.

Is your AV blocking it?  What the jmrp.exe process doing in your task manager?

Because the crash is at startup and we need to get really detailed logs to see what the app is doing please follow these instructions.

http://support.jaksta.com/discussions/topics/6000013882

Wait for 30 seconds after you see the splash screen and then collect the logs.

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Author: CRS
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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OK, thanks so far, I will check it tomorrow, br

 

--- Import ---
Author: Marc
Created At: 2015-09-30T16:32:50+08:00
Updated At: 2015-09-30T16:32:50+08:00
Views: 226
Votes: 0
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